REDUCE ADVERSE IMPACT TO YOUR BUSINESS, BY IMPROVING YOUR TIME TO MARKET AND EMPOWER YOUR WORKFORCE TO FOCUS ON YOUR CORE BUSINESS!
VUCON Solutions Inc.,’ Managed Services allow us to become responsible and accountable for the availability, performance, and reliability of certain IT processes and capabilities on behalf of the Customer.
These services are based on the ITIL framework to reduce the Total Cost of Ownership (TCO) and to improve the quality and consistency of the services our customers provide to their clients or internal users. By engaging VUCON Solutions Inc.,’ Managed Services, our customers are able to choose from a variety of service offerings that complement their IT operations.
VUCON Solutions Inc. can help minimize the time required to restore normal service operations to reduce adverse impact to your business. Our managed services include:
- Remote IT Infrastructure Monitoring
- Document and track changes of configuration items of physical infrastructure services and virtual IT infrastructure components and services
- Proactive Management of your IT Services
- Service request fulfillment
- Detection, analysis, and management of events and incidents in your physical and virtual IT infrastructure components and services to restore normal operation as soon as possible
- Problem Management: find and resolve the root cause of a problem to prevent further incidents
- Continual improvement recommendations
- Performing available automatic corrective actions
- Automatic creation of Service Desk tickets and notifications based on SLA
- Generation of monthly event, performance and availability reports (Incident Management)
A Solution Provider focused on customer success.